If you have any specific questions, please ask. We are reasonable people and we will do what we can to assist you.

We strive for fair terms and conditions for both you and us 🙂

 

Booking Conditions

  • Most importantly – passengers must arrive at least 15 minutes prior to departure! If you miss the boat, we cannot guarantee you a seat on another trip. You will be offered a standby seat only, meaning you can come to the wharf for the next departure and see if there is space for your to travel will us.
  • All tickets (including gift certificates) are non-refundable if cancelled within 24 hours of departure.
  • Full payment must be made at time of booking.
  • Full refund or rescheduling is permitted on bookings/ cancellation made outside of 24
    hours from departure time.
  • Any cancellations made within 24 hours (or ‘no shows’) will incur a 100% cancellation
    fee, inclusive of Gift Certificate bookings; passengers will forfeit tickets.
  • In the case of extreme swell/rain/winds tours may be cancelled and Whale Tales crew will contact you via your email address and phone number you provided when booking.
  • If Whale Tales must cancel a tour due to inclement weather, or for any other reason, you will be offered options to either rescheduled to another date, receive a gift certificate or request a refund.
  • Whale Tales operates in an outdoor marine environment. Conditions vary and passengers may get wet.
  • Passengers with back, neck, shoulder or heart conditions, or those who are pregnant
    or who have injuries/conditions that may cause a risk to their health should consult
    with their doctor prior to travelling with us and do so at their own risk.
  • Please secure your personal items appropriately. While all care is taken, we take no responsibility for loss/damage of valuables.
  • If whales are not spotted on a whale watching tour, you will be offered a standby ticket for another Whale Watching tour during the same whale watching season. Standby tickets are NOT REFUNDABLE or transferable and are subject to availability.
  • Our Whale Watching vessels are a very safe and stable vessel. All care is taken to ensure you have a safe and enjoyable experience with us. Passengers board and ride on our vessels at their own risk and in no circumstance other than the gross negligence of the skipper as proven by a court of law, will Sea Monkey Sailing Pty Ltd, its officers, or agents be held responsible for any accident, injury, loss or damage to person or property whilst embarking, traveling or disembarking from our vessels

Private Charters

Terms & Conditions

This is a wildlife experience. It will vary in structure & length based on where the whales are and what they are doing on any given day. We are unable to offer a whale watching guarantee on our private whale watching trips however there is a very high probability of watching the whales. We work with the skippers of other vessels to help locate the whales and we have a very high success rate.
Our trips are weather dependant. If conditions are not suitable, we will need to either postpone or cancel the trip. If this happens and you change to another date, otherwise we will issue a full refund. We should know if this is likely to occur within 3 days of the scheduled departure and we will try to give you as much notice as possible!
Customer cancellation policy – no refund for cancellations within 72 hours.